Thirty days to return an unopened pouch. A full refund on any pre-sale order canceled before it's dispatched. Email brad@drstanfield.com to start either.
Canceling a pre-sale order
Pre-sale orders are dispatched from 1 December 2026. At any point before your order is dispatched you can cancel it for any reason and get the full amount back, shipping included. Email us and we'll process it.
Returning a delivered order
You have 30 days from the day your order arrives to ask for a return.
To be accepted, the pouch must be unopened, unused, in its original packaging and in the condition you received it, and you need your order number or another proof of purchase.
Start by emailing brad@drstanfield.com. We'll reply with the return address and instructions. Please don't send anything back before you've heard from us, because packages sent without a return being agreed first can't be accepted or refunded.
If you have already opened it
An opened pouch can't be resold, so we can't take it back as a standard return. Email us anyway, within the 30 days, and tell us what went wrong.
Who pays return postage
If the product is faulty, damaged in transit, or isn't what you ordered, we pay. Send us a photo and we'll arrange a replacement or a refund, and you won't be out of pocket for postage.
If you've simply changed your mind, you pay the return postage.
Damaged, missing or delayed packages
Check your order when it arrives. If it is damaged, if something is missing, or if you have been sent the wrong thing, email us with a photo and your order number and we'll replace it or refund it.
If tracking stalls or the package doesn't turn up, tell us. We'll chase the carrier, and if it's lost we'll replace it or refund it.
Your statutory right to cancel in the United Kingdom and the European Union
If your order is delivered in the United Kingdom or the European Union, you have a separate legal right to cancel within 14 days of receiving it, for any reason, without giving one. This right sits alongside the 30-day return window above and does not replace it.
To use it, tell us in writing within those 14 days that you're canceling. You then have a further 14 days to send the goods back. The goods must be returned in a condition that allows us to resell them. Return postage for a change of mind is yours to pay. We refund you within 14 days of getting the goods back, or of receiving proof that you have sent them, whichever is sooner.
How refunds are paid
We'll tell you when your return arrives and whether it has been approved. An approved refund goes back to the payment method you used, within 10 business days. Your bank or card issuer may take a few more days to post it to your account.
If more than 15 business days have passed since we told you a refund was approved and you still can't see it, email brad@drstanfield.com and we'll chase it.
Exchanges
There's one product and one flavor, so exchanges don't really arise. If you need one, email us.
Contact
Dr Brad Inc
2810 N Church St, PMB 67699
Wilmington, DE 19802
United States
brad@drstanfield.com
Nothing on this page affects the consumer rights you have by law where you live.